Buyer Protection - for Craft

My buyer protection protects craft online orders. In many cases I protect against financial loss.

Please note the exact scope of services and terms of use on our buyer protection page. Individual cases are only presented here as examples:

1. Missing Service - If you have not received the craft services you have ordered, our buyer protection protects and reimburses your payment.
2. Invalid voucher - You ordered or received a gift voucher. This does not work and was it secured with the buyer protection? Then we'll take care of the problem.
3. Problems with digital products - Digital content such as documents or the like is not being sent or is not valid? We will find a solution to this. Promised.
4. The order does not arrive - Your Package lost on the way, was it handed over to the neighbor or simply parked somewhere without authorization? Do you not receive the ordered services at the place of use? We check whether the delivery fits the service and find a way.
5. Your reimbursement remains off - Have you canceled your order and / or returned it, but the reimbursement has not been made? We process this centrally, even if a partner does not help here.
6. The online shop Partner is insolvent - After your order, our partner filed for bankruptcy, or is no longer available for other reasons? You haven't received the package you ordered or a refund? The reimbursement is in our hands.